Agent ACD


4.8 ( 1618 ratings )
Economía y empresa
Desarrollador DIALOGA GROUP, LLC
Libre

Handle the status of an Automatic Call Distributor (ACD) Agent
Enable/Disable Agent
Call distribution
Call forwarding methods (managed, unmanaged)
Three-party call
Switching back and forth between calls
Recover calls from managed forwarding
Set callers On-hold
Recording
Call classifying
Etc.